Returns & Exchanges
At Longdan, we strive to ensure your groceries arrive in perfect condition, but if you are not satisfied, you may return non-perishable items within 14 days of delivery. Please note that for food safety reasons, we cannot accept returns on frozen, chilled, or short shelf-life products unless they are damaged or faulty.
Contact Support
Email our customer service team within 24 hours of receiving your order if you notice any damaged or missing items, including your order number and photos of the products.
Approval & Authorization
Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number along with the correct return address for our warehouse.
Package Your Items
Securely pack the dry goods in their original, unopened packaging to ensure they are not damaged during transit back to our facility.
Receive Refund
Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing